Refund Policy
Effective Date:
At Tulip.my, we strive to provide quality learning experiences. If you are not satisfied with your purchase, you may request a refund under the conditions outlined below.
1. Refund Eligibility
Refund requests must be made within 7 days of the original purchase date. After this period, we regret that we cannot offer a refund.
2. Deductions
Approved refunds will be subject to deductions for:
- Payment gateway processing fees (as charged by third-party providers)
- Any other related or non-recoverable transaction costs
3. How to Request a Refund
To request a refund, please contact our support team at with the following details:
- Your full name and registered email address
- Proof of purchase (e.g., receipt, transaction ID)
- Reason for requesting the refund
4. Processing Time
Once we receive your request, we will review it and notify you of the approval or rejection. If approved, your refund will be processed within 7–14 business days, depending on your bank or payment method.